We want you to be delighted with the performance of Sputnik products. If, however, you are not absolutely satisfied with Sputnik hardware, you can return it for refund within 30 days of purchase. Please note: a 15% restocking fee applies to hardware returned for refund.
Additionally, subject to product warranty, you may return defective equipment for replacement.
Sputnik Return Policies
All Returns
- Returns will only be accepted that contain a valid Returned Merchandise Authorization (RMA) number, which you can obtain by initiating an RMA request (see below).
- Submit a separate RMA request for each product being returned.
- Return equipment in its original packaging.
- Ship the equipment to Sputnik via your preferred shipping method. We recommend that you use a shipping service that provides tracking information and delivery confirmation.
- Sputnik is not responsible for lost returns without a tracking number.
- Sputnik does not reimburse shipping charges for product returns.
Hardware Returned for Replacement
- Sputnik will exchange defective Sputnik products with new replacement units for free.
- Returns for replacement are subject to the Sputnik product warranty.
- Sputnik ships replacement equipment via Federal Express Ground or similar service. If you need us to upgrade your shipping method, indicate this in the RMA. We will charge your credit card for the shipping service you choose.
- For expedited RMAs—replacement units that ship to you before we receive the original equipment—we require that you initiate an RMA request, then order replacement units on our online store. We will refund your equipment purchase when we receive the original equipment.
Hardware Returned for Refund
- Refunds apply only to items returned to Sputnik within thirty (30) days of original purchase.
- Hardware must be returned in its original, undamaged condition.
- A 15% restocking fee applies to all returned hardware.
- In order for us to process the refund, provide the last four digits and expiration date of the credit card used to make the purchase. (We do not keep credit card numbers on file.)
Initiating a Product Return
To obtain an RMA number and start the product return process, initiate an RMA request. You may need to choose “Return Merchandise Authorization Request” from the drop-down menu.
You will receive email confirmation of your return request along with an RMA number and shipping instructions. |
